ACI Learning - London Device access issues – Incident details

All systems operational

London Device access issues

Resolved
Operational
Started over 2 years agoLasted 5 days

Affected

Practice Labs

Operational from 4:54 PM to 11:07 AM

www.practice-labs.com

Operational from 4:54 PM to 11:07 AM

Lab Services

Operational from 4:54 PM to 11:07 AM

Lab RDP

Operational from 4:54 PM to 11:07 AM

Azure Labs

Operational from 4:54 PM to 11:07 AM

Persistent Labs

Operational from 4:54 PM to 11:07 AM

Updates
  • Resolved
    Resolved

    This incident is now closed, no further issues found.

  • Monitoring
    Monitoring

    We believe the issue is now resolved and we are now monitoring to ensure the issue does not reoccur.

  • Investigating
    Investigating

    We are aware of an issue with our London data center which is causing some devices to remain on Busy and not power on. Multiple teams are currently investigating.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status