ACI Learning - Issue with accessing the Practice Labs platform – Incident details

This incident will now be closed. Our 3rd party vendor confirmed a repair was made to a fiber connection that was faulty. We await their RCA for the incident.

We have been informed that the Internet circuit is now resolved by our vendor. All services should now be restored however we will keep this incident in a Monitoring status and continue to perform sanity checks on the platform. We sincerely apologise for this extended break in service offering. We will be following up with our vendor for a root cause.

The ULCC Internet circuit has been restored however additional configuration is required to fully restore services. This work is now underway.

An engineer from our third-party vendor is currently performing repairs within the data centre. An estimated time of 23:00 BST has been provided for this issue to be resolved however we remain reserved

Our third party vendor is working hard with us to resolve this issue, at this time, Engineers are onsite investigating the issue and building a resolution plan to fix the issue.

We are still working with our third party provider to find a resolution to this issue. Currently our third party provider believes that they have found out what has been causing the issue.

Their engineers are doing their best to investigate this issue and find a resolution to it. We apologies for any inconvenience this has caused.

Next update [03/05/2022 4:45 PM BST]

We are currently investigating this incident with our third party vendor. At this time there is no further update.

Next update [03/05/2022 2:45 PM BST]

We are currently investigating this incident with our third party vendor. At this time there is no further update.

Next update [03/05/2022 3:45 PM BST]

Please be a aware that we are still investigating the London site issue. Our Third party vender has confirmed that their engineers are working hard to resolve the issue. At this time there is no further update.

Next update [03/05/2022 2:00PM BST]

At this time we are still investigating the issue. We have not received an update from the Engineers on site regarding their progress. At this moment there is no further update.

Next update [03/05/2022 1:15 PM BST]

Please be a aware that we are still investigating the London site issue. We have not received an update from the Engineers on site regarding their progress. At this moment there is no further update.

Next update [03/05/2022 12:30 PM BST]

Please be a aware that we are still investigating the London outage. Currently Engineers should be arriving on site now to carry out a intensive investigation of the issue.

Next update will be at [03/05/2022 11:45 AM BST]

Please be a aware that we are still investigating issue at present. Engineers have been sent to the London datacenter for further investigation. They should be arriving on site for 11 AM.

Next update [03/05/2021 11:00 AM BST]

Please be aware that our Voucher redemption page is now operational, we are working hard to reduce the impact our London Datacenter outage.

The next update will be sent at [03/05/2021 10:15 AM BST]

Please be a aware that we are still investigating a issue that is preventing access to our London Data centers. This incident has also effected our staging websites.

Additional updates will be sent at [03/05/2021 10:15 AM BST]

Please be aware that we are currently working with a limited number of labs. We are still investigating issues with the following: Voucher.practice-labs.com Azure labs Persistent labs Performance labs

We have identified the issue and currently working on a resolution. Users are now able to log in and access the platform. We are now investigating the issue with lab devices not powering on.

We are aware of and investigating the issue that is preventing access to the Practice Labs platform via the login page or from a learning management system.