ACI Learning - Labs unavailable from ULCC01 data centre – Incident details

All systems operational

Labs unavailable from ULCC01 data centre

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

Practice Labs

Operational from 11:00 AM to 11:00 AM

www.practice-labs.com

Operational from 11:00 AM to 11:00 AM

Lab Services

Operational from 11:00 AM to 11:00 AM

Persistent Labs

Operational from 11:00 AM to 11:00 AM

Lab Availability

Operational from 11:00 AM to 11:00 AM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We have located the issue and implemented a fix. This incident is now resolved and we are currently monitoring to ensure this issue does not repeat.

  • Investigating
    Investigating

    We are currently investigating the issue with accessing labs from the ULCC01 data centre. This is affecting all persistent labs including BCS projects.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

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