ACI Learning - Issue with accessing the Practice Labs platform – Incident details

All systems operational

Issue with accessing the Practice Labs platform

Resolved
Operational
Started about 2 years agoLasted about 2 hours

Affected

Practice Labs

Operational from 10:40 AM to 1:08 PM

www.practice-labs.com

Operational from 10:40 AM to 1:08 PM

Lab Services

Operational from 10:40 AM to 1:08 PM

Intranet.practice-labs.com

Operational from 10:40 AM to 1:08 PM

Lab RDP

Operational from 10:40 AM to 1:08 PM

Azure Labs

Operational from 10:40 AM to 1:08 PM

Updates
  • Resolved
    Resolved

    A fix has been implemented and this issue is now resolved.

  • Identified
    Identified

    We are aware of an issue with accessing the lab platform. Users are currently seeing an error when launching a lab or devices not powering on. The issue has been identified and we are currently working on resolving it.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status