ACI Learning - Intermittent Web Site access (Internet) – Incident details

Intermittent Web Site access (Internet)

Resolved
Degraded performance
Started about 2 years agoLasted about 2 hours

Affected

Practice Labs

Degraded performance from 2:28 PM to 4:53 PM

www.practice-labs.com

Degraded performance from 2:28 PM to 4:53 PM

Lab Services

Degraded performance from 2:28 PM to 4:53 PM

Intranet.practice-labs.com

Degraded performance from 2:28 PM to 4:53 PM

Lab RDP

Degraded performance from 2:28 PM to 4:53 PM

Azure Labs

Degraded performance from 2:28 PM to 4:53 PM

Updates
  • Resolved
    Resolved

    Our Internet provider has confirmed that the issue has been resolved!

  • Monitoring
    Update

    We are still continuing the monitor the issue next update will be 17:00 UTC

  • Monitoring
    Monitoring

    Our Internet provider has identified an issue at a 3rd party data centre, they are re-routing traffic away from the affected site.

    We will be continuing to monitor the situation, next update at 16:00 UTC.

  • Investigating
    Investigating

    Please be advised that we have been made aware by our Internet provider that they are now monitoring an incident that had the potential to effect network access to our website resulting in failed connections or slow speeds.

    We are engaging with our 3rd party to evaluate current status but please note that the nature of Internet routing means the impact of this incident to our customers is difficult to specify.