ACI Learning - Unable to log in using domain or access labs (Oops error) – Incident details

All systems operational

Unable to log in using domain or access labs (Oops error)

Resolved
Operational
Started almost 2 years agoLasted about 14 hours

Affected

Practice Labs

Operational from 3:23 PM to 5:04 AM

www.practice-labs.com

api.practice-labs.com

Operational from 3:23 PM to 5:04 AM

Updates
  • Resolved
    Resolved

    After monitoring the issue for over 13hrs we are happy the issue is resolved!

  • Monitoring
    Monitoring

    The fix has now been implemented and we are currently monitoring the platform.

  • Identified
    Identified

    We have identified the issue and currently working on a resolution which should be completed within 15 minutes.

  • Investigating
    Investigating

    We are currently investigating the issue affecting users logging in through the domain login page (https://www.practice-labs.com/login.aspx) or launching labs through a learning management system.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status