ACI Learning - Planned downtime: Practice Labs Websites - 14th Dec, 0700-1000am GMT / 0200-0500 EST – Maintenance details
myACI Learn experiencing partial outage
Planned downtime: Practice Labs Websites - 14th Dec, 0700-1000am GMT / 0200-0500 EST
Completed
Scheduled for December 14, 2022 at 7:00 AM – 10:05 AM
Affects
Practice Labs
Under maintenance from 7:00 AM to 10:05 AM
www.practice-labs.com
Under maintenance from 7:00 AM to 10:05 AM
Lab Services
Under maintenance from 7:00 AM to 10:05 AM
Intranet.practice-labs.com
Under maintenance from 7:00 AM to 10:05 AM
Lab RDP
Under maintenance from 7:00 AM to 10:05 AM
Azure Labs
Under maintenance from 7:00 AM to 10:05 AM
Updates
Completed
December 14, 2022 at 10:05 AM
Completed
December 14, 2022 at 10:05 AM
Maintenance has completed. The team are still continuing to validate some minor configuration edits however the Labs are available again. Any further exceptions will be reported as Incidents if discovered.
Update
December 14, 2022 at 8:28 AM
In progress
December 14, 2022 at 8:28 AM
Maintenance is still in progress. Please do not log into the platform until the Maintenance schedule is over or this status maintenance is mark as completed. Attempts to log into the lab before the maintenance is over may result in lost progress.
Why: We are migrating the core Practice Labs websites out of our London (ULCC) Data Centre to our new Data Centre (CDC) as part of our core strategy to upgrade our security and 3rd party service resilience in lab delivery.
Impact: To protect customers during the migration from a potentially disruptive failover we will be putting all Data Centres into Maintenance from 0600. At 0600, all lab servers will enter maintenance mode meaning that no further labs will be served allowing existing customers to finish off their work. At 0650, customers logged into the platform will be advised to logout of the platform in preparation for the 0700 maintenance start. Access to the platform may be available before 1000am however we recommend access be avoided until after 1000am. Please monitor our status page for updates.
