ACI Learning - Portal and API Website unavailable – Incident details

All systems operational

Portal and API Website unavailable

Resolved
Partial outage
Started almost 2 years agoLasted about 4 hours

Affected

Practice Labs

Partial outage from 11:33 AM to 3:11 PM

www.practice-labs.com

Partial outage from 11:33 AM to 3:11 PM

Lab Services

Partial outage from 11:33 AM to 3:11 PM

Lab RDP

Partial outage from 11:33 AM to 3:11 PM

Communications

Partial outage from 11:33 AM to 3:11 PM

Data Center (ATL01) Internet

Partial outage from 11:33 AM to 3:11 PM

Updates
  • Resolved
    Resolved

    The outstanding items are now resolved. Teams will continue to monitor the platform and raise an incident should any further issues be identified.

  • Identified
    Update

    Blackboard Integrations are now restored. We continue to investigate and resolve the ACT title access issue. We sincerely apologise for the disruptions being caused.

  • Identified
    Update

    LTI Integration calls from Blackboard sources are currently encountering an SSL related exception. This is being remediated right now, we expect a resolution within 30 minutes.

  • Identified
    Update

    API / LTI 1.1 Integrations are now operational.

  • Identified
    Update

    Portal website access and Atlanta RDP connectivity is now restored. We continue to work through the remaining items listed in this incident.

  • Identified
    Identified

    We have identified that Connect RDP connection in Data Center ATL01 are currently not connecting. This affects Console access and RDP access. This has been identified and is in progress for remediating.

  • Investigating
    Investigating

    We are currently investigating remaining issues post our maintenance window. The following services are currently being affected.<br />Portal website -> affecting administrator access to administer labs<br />API Website -> LTI 1.1 Integrated partners unable to launch into a lab<br />SkillsGapID -> Skills Gap Management product access<br />ACT Assessments -> ACT Titles are unavailable<br /><br />We are in the process of restoring these features and we envisage an eta within 1-2 hours. Further updates will be posted on this incident.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status