Degraded www.practice-labs.com performance

Updates

Resolved
May 15, 2024 at 5:26 PM
Resolved
May 15, 2024 at 5:26 PM
What went wrong
For a brief duration, the websites www.practice-labs.com and act.practice-labs.com encountered a degraded performance causing slow page loads.

Who was impacted
Users attempting to access or navigate the platform during this period may have encountered a slow loading screen.

Why it went wrong
An ad-hoc SQL query caused rapid fragmentation on the user tables.

How did we fix it
Rebuilt primary key indexes as an immediate fix resulting in full operation in production
Monitoring
May 15, 2024 at 9:16 AM
Monitoring
May 15, 2024 at 9:16 AM
We implemented a fix and are currently monitoring the result.
Investigating
May 15, 2024 at 9:02 AM
Investigating
May 15, 2024 at 9:02 AM
We are currently investigating an issue where we are seeing degraded performance when attempting to use www.practice-labs.com and act.practice-labs.com platforms. We are continuing to monitor the performance.

ACI Learning - Degraded www.practice-labs.com performance – Incident details