Unable to access Labs, Exam preps and Domain login page

Resolved

Operational

Started about 3 years agoLasted about 3 hours

Affected

Practice Labs

www.practice-labs.com

Lab Services

Intranet.practice-labs.com

Lab RDP

Azure Labs

Updates

Resolved
August 12, 2021 at 1:06 PM
Resolved
August 12, 2021 at 1:06 PM
This incident is now closed.
Monitoring
August 12, 2021 at 11:04 AM
Monitoring
August 12, 2021 at 11:04 AM
We have implemented the resolution and currently monitoring the result.
Identified
August 12, 2021 at 10:57 AM
Update
August 12, 2021 at 10:57 AM
Please be aware that we are still working on a resolution for this issue.
Identified
August 12, 2021 at 10:30 AM
Update
August 12, 2021 at 10:30 AM
We are continuing to work on the resolution to this issue. Please note that the domain login page is now available but you will receive an error when attempting to log in.
Identified
August 12, 2021 at 10:07 AM
Identified
August 12, 2021 at 10:07 AM
Please be aware that we have identified the issue and are currently working on a resolution.
Investigating
August 12, 2021 at 9:37 AM
Investigating
August 12, 2021 at 9:37 AM
We are currently investigating the issue with accessing the Practice Labs platform stating it "took too long to respond". [Last Updated 09:40 UTC 12/08/2021]

ACI Learning - Unable to access Labs, Exam preps and Domain login page – Incident details