ACT Service communication error

Resolved

Minor outage

Started almost 3 years agoLasted 1 day

Affected

Practice Labs

www.practice-labs.com

Lab Services

Performance Labs

act.practice-labs.com

Updates

Resolved
September 30, 2021 at 8:24 AM
Resolved
September 30, 2021 at 8:24 AM
This incident is now resolved and Ability/Performance Labs are fully operational.
Monitoring
September 28, 2021 at 4:29 PM
Monitoring
September 28, 2021 at 4:29 PM
Our team are working hard to fix this ACT service Communication issue at this time. We have located the cause of the issue and have implemented a temporary workaround. We will be monitoring this incident any further issues.
Investigating
September 28, 2021 at 4:00 PM
Investigating
September 28, 2021 at 4:00 PM
Please be advised that we are currently investigating an issue with our ACT titles where, when users attempt to build their title in the exam, Assessment, or in Learn mode they receive the error Service communication error.

We will provide an update on our progress at 5:30 BST (16:30 UTC)

ACI Learning - ACT Service communication error – Incident details