ACI Learning - Lab device access issues – Incident details

All systems operational

Lab device access issues

Resolved
Operational
Started over 2 years agoLasted 9 days

Affected

Practice Labs

Operational from 2:00 AM to 11:22 AM

www.practice-labs.com

Operational from 2:00 AM to 11:22 AM

Lab Services

Operational from 2:00 AM to 11:22 AM

Azure Labs

Operational from 2:00 AM to 11:22 AM

Cisco Labs

Operational from 2:00 AM to 11:22 AM

Persistent Labs

Operational from 2:00 AM to 11:22 AM

Updates
  • Resolved
    Resolved

    This incident is now resolved

  • Monitoring
    Monitoring

    We believe the issue is now resolved on all data centers and we will be monitoring the changes to ensure this issue does not reoccur.

  • Identified
    Update

    We believe the issue has now been resolved within the Dartford Data Center (DRT01). We are still working on the resolution for the London Data Center (ULCC01)

  • Identified
    Update

    We are continuing to work on a resolution for this issue.

  • Identified
    Identified

    We have identified the issue and we are currently working on a resolution.

  • Investigating
    Update

    We are currently still investigating a resolution for this issue.

  • Investigating
    Investigating

    Please be advised that we are aware of and investigating an issue regarding lab availability for our Dartford and London sites.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status