ACI Learning - Intermittent Web Site access (Internet) – Incident details

Our monitoring is still consistent and positive, but our vendor has informed us that the incident has been resolved we will be marking this issue as resolved.

Our monitoring is still consistent and positive, but our vendor has informed us that the incident has been resolved but they are continuing to remain in a monitoring state so we will continue to leave this as monitoring for a short period.

Our monitoring is still consistent and positive, but our vendor is still working on this issue. While we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state. Our next update will be at 7AM UTC unless we have a significant update.

Our monitoring is still consistent and positive, but our vendor is still working on this issue. While we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state.

Our monitoring is still consistent and positive since the update that was posted at 5:20 UTC, but our vendor is still working on this issue. While we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state.

Following on from our vendors remediation we are still seeing positive connections from our monitoring and customers. Our vendor is still working on this issue, while we wait for confirmation of the resolution from our vendor this incident will remain in a Monitoring state.

Our vendor has implemented further remediation and we are now seeing positive connections from our monitoring locations and customers. Whilst we await positive confirmation of a resolution from our vendor this incident will remain in a Monitoring state.

One of our network vendors has engaged third party engineers who are on site and investigating the issue, we will continue to work with them and update once we have another update.

One of our network vendor is still investigating the issue, we will continue to work with them and update once we have another update.

Unfortunately, our vendor has reversed a recent change causing our connectivity to be impaired again. We continue to work with them on this incident.

Our vendor has implemented further remediation and we are now seeing positive connections from our monitoring locations and customers. Whilst we await positive confirmation of a resolution from our vendor this incident will remain in a Monitoring state.

We are continuing to work our vendor to get an estimated time to resolution. They have confirmed that there is a Internet routing issue which is affecting access to the site however we are unable to quantify or isolate what routes or service providers are explicitly affected at this time.