Screenshot issues in DRT Datacenter - Incident details - ACI Learning - Status

Screenshot issues in DRT Datacenter

Resolved

Operational

Started over 2 years agoLasted about 1 hour

Affected

Practice Labs

www.practice-labs.com

Lab Services

Lab Reports

Screenshots

Updates

Resolved
April 01, 2022 at 1:48 PM
Resolved
April 01, 2022 at 1:48 PM
We are seeing a positive response from our screenshot devices and our infrastructure team has confirmed that the issue has been resolved. Users are now able to use screenshot tool on the DRT Datacenter while using our Stoneware device client.

Issue resolved at 14:48 BST [01/04/2021]
Identified
April 01, 2022 at 1:35 PM
Identified
April 01, 2022 at 1:35 PM
Our infrastructure team are still investigating the screenshot issue, however there is no further update at this time.

The next update will be coming out at 15:05 BST [01/04/2022]
Investigating
April 01, 2022 at 12:45 PM
Investigating
April 01, 2022 at 12:45 PM
Please be advised that we are currently experiencing an issue with our DRT Datacenter where users are experiencing Screenshot issues when not using our Connect device client. Our infrastructure team is working to resolve this issue at this time.

This issue we believe started on 31/03/2022 7PM BST, we will send an update of our progress at 14:35.