ACI Learning - Minor issue affecting some of our Atlanta Lab Servers – Incident details

myACI Learn experiencing partial outage

Minor issue affecting some of our Atlanta Lab Servers

Resolved
Operational
Started 3 months agoLasted 5 days

Affected

Practice Labs

Degraded performance from 11:51 AM to 12:19 PM, Operational from 12:19 PM to 12:34 PM

www.practice-labs.com

Degraded performance from 11:51 AM to 12:19 PM, Operational from 12:19 PM to 12:34 PM

Communications

Degraded performance from 11:51 AM to 12:19 PM, Operational from 12:19 PM to 12:34 PM

Data Center (ATL01) Internet

Degraded performance from 11:51 AM to 12:19 PM, Operational from 12:19 PM to 12:34 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix to address the connectivity issue affecting some of our Lab servers. All impacted servers have been restored to the pool, and we will continue to monitor the situation closely. An update will be provided tomorrow, Monday, October 7th.

  • Investigating
    Investigating

    We are currently investigating issue in our Atlanta Data Center which is affecting the connectivity to some of our Lab servers.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status