ACI Learning - Notice history

All systems operational

100% - uptime
100% - uptime
100% - uptime

Intranet.practice-labs.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Lab RDP - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Azure Labs - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
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Cisco Labs - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
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Persistent Labs - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
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Internet Access - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
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Lab Availability - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

My Files - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
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Lab Reports - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
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Performance Labs - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
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Screenshots - Operational

100% - uptime

Data Center (ATL01) Internet - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
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Data Center (CDC01) Internet - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023
100% - uptime

Assessment Items - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Exams - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

voucher.practice-labs.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
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Mar 2023

portal.practice-labs.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
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Mar 2023

api.practice-labs.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

store.practice-labs.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

act.practice-labs.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

api Reporting service - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023
100% - uptime

myACI Learn - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023
100% - uptime

app.acilearning.com - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023
100% - uptime

Insights.acilearning.com - Operational

100% - uptime
Jan 2023 · 99.14%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Infosec Learning

Operational

infoseclearning.com - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Third Party: Intercom → Intercom Web Application - Operational

Notice history

Mar 2023

Known error: Lab Device resetting / Connectivity
  • Resolved
    Resolved

    This incident has now been resolved.

  • Identified
    Identified

    Known error:
    We are aware of a bug in the platform that affects the resetting of NON Persistent Lab devices that will result in loss of connectivity to that device. This does not affect Persistent lab types which are lab types that save your progress between logout/login to the plafform. This does not effect Shutdown or Rebooting of the Lab Devices.

    Workaround:
    If you are required to reset a lab device in the Lab, we recommend logging out of the platform to obtain a new lab.

    Status:
    Our development team are currently working on a fix to this issue and our expectation is to release a hotfix patch by Tuesday 4th April.

Partner Lab Launches - LTI
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Between 15:35 - 17:14 UTC HTTP 500 errors were being logged for our API service which will have impacted attempts of LTI integration calls. A service recycle occurred at 17:15 and no further reports have been seen so far. This incident will remain in a monitoring state.

WWW Login inaccessible and Error 500
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix that has resolved the login and error 500 issues. We are monitoring the result.

  • Identified
    Identified

    We have identified an issue that is causing the "error 500" to appear in our labs for logged in users and the inability to log on to our platform. This is currently being investigated by our platform team.

Scheduled Maintenance - Database maintenance operations ( Mar 18th 0900-1100 UK / 0500-0700 Eastern Time )
  • Completed
    March 18, 2023 at 11:00 AM
    Completed
    March 18, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    March 18, 2023 at 9:00 AM
    In progress
    March 18, 2023 at 9:00 AM

    Maintenance is now in progress

  • Planned
    March 18, 2023 at 9:00 AM
    Planned
    March 18, 2023 at 9:00 AM

    We are planning for a scheduled maintenance during this maintenance window to perform database maintenance operations. These works require no downtime of the platform and will be performed in the background by our Database Operations team. These are pro-active health operations to ensure maximum efficiency of the database layer of the platform.

Feb 2023

Lab Availability
  • Resolved
    Resolved

    This incident has been resolved, CDC is now operating as expected.

  • Monitoring
    Update

    We have made an additional change we will continue to monitor Lab availability, this ticket will remain open for a further 48 hours. Next update due Feb, 24th before 1200UTC. There have been no further alerts triggered since the incident on the 18th.

  • Monitoring
    Update

    Lab availability remains under watch, this ticket will remain open for a further 24 hours. Next update due Fed, 20th before 1200UTC. There have been no further alerts triggered for 24 hours at current.

  • Monitoring
    Update

    Lab availability remains under watch, this ticket will remain open for a further 24 hours. Next update due Feb, 20th before 1200UTC. There have been no further alerts triggered for 24 hours at current.

  • Monitoring
    Monitoring

    We have Identified issues with availability of Labs being served out of our CDC Data Centre, we have implemented a change which has resolved the availability issues but we will be continue to monitor the situation.
    Next update due Feb 19th before 11:00UTC

Emergency Maintenance: Store and ACT assessments will be unavailable
  • Completed
    February 03, 2023 at 2:25 PM
    Completed
    February 03, 2023 at 2:25 PM

    Maintenance has completed successfully.

  • Planned
    February 03, 2023 at 12:30 PM
    Planned
    February 03, 2023 at 12:30 PM

    We are required to perform emergency maintenance during this time to perform essentials works impacting these sites and services.

Jan 2023

Scheduled Maintenance: Reduced Cisco Lab availability (Jan 24th -> Jan 27th)
  • Completed
    January 28, 2023 at 12:00 PM
    Completed
    January 28, 2023 at 12:00 PM

    Maintenance has completed successfully

  • In progress
    January 24, 2023 at 12:00 PM
    In progress
    January 24, 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    January 24, 2023 at 12:00 PM
    Planned
    January 24, 2023 at 12:00 PM

    We are planning for scheduled maintenance from Tuesday 24th Jan through to Fri 27th Jan. During this time our Cisco lab types will be operating at a reduced capacity meaning that modules that leverage Cisco hardware will not be able to service all customers at all times. This will result in a "No Labs available message".

    We apologise in advance for this disruption whilst we complete our critical Data Centre operations.

Login issues - Degraded performance
  • Resolved
    Resolved

    This incident is now being resolved as no further issues have been observed since the fix has been applied.

  • Investigating
    Investigating

    We are currently investigating an issue where we are seeing degraded performance when attempting to login into the platform.

    We apologies for any inconvenience this has caused.

WWW Website inaccessible
  • Resolved
    Resolved

    This incident is now being resolved as no further issues have been observed since the fix has been applied.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We have identified the issue and working on a resolution. We estimate service restorartion within 5 minutes of this notification.

  • Investigating
    Investigating

    We are currently investigating this incident.

Lab Availability
  • Resolved
    Resolved

    General lab availability across the platform is now restored and lab connectivity errors experienced are also now back to normal operating levels.

  • Monitoring
    Update

    This incident remains under watch with our internal teams. We are monitoring the network closely and this incident will remain open until all signs of service delivery are stable.

  • Monitoring
    Update

    Lab availability remains under watch, this ticket will remain open for a further 24 hours. Next update due Jan,11th before 1300UTC. There have been no further alerts triggered for 8 hours at current.

  • Monitoring
    Monitoring

    We implemented a number of lab distribution updates to remediate the reported lab availability alarms and are monitoring this situation. We will maintain this incident for a further 24hours.

  • Identified
    Identified

    Please be advised we are aware of labs not being served in all cases or longer than usual wait times for some labs. If at all possible please try an alternate module whilst we address this as some modules require different labs which may have availability. This is a logistics issue we are addressing and is in relation to Data Centre operations occuring in the UK.

Jan 2023 to Mar 2023

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Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status