ACI Learning - WWW Login inaccessible and Error 500 – Incident details

All systems operational

WWW Login inaccessible and Error 500

Resolved
Operational
Started over 1 year agoLasted about 3 hours

Affected

Practice Labs

Operational from 6:04 PM to 9:07 PM

www.practice-labs.com

Operational from 6:04 PM to 9:07 PM

Lab Services

Operational from 6:04 PM to 9:07 PM

Intranet.practice-labs.com

Operational from 6:04 PM to 9:07 PM

Lab RDP

Operational from 6:04 PM to 9:07 PM

Azure Labs

Operational from 6:04 PM to 9:07 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix that has resolved the login and error 500 issues. We are monitoring the result.

  • Identified
    Identified

    We have identified an issue that is causing the "error 500" to appear in our labs for logged in users and the inability to log on to our platform. This is currently being investigated by our platform team.

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status