ACI Learning - ATL Persistent lab accessbility – Incident details

Please be advised, the incident involving our North America data center has been monitored closely throughout the weekend. Our screenshot feature and our persistent labs in North America are working as intended.

This incident has been closed.

Please be advised, the incident involving our North America data center has been resolved. Our screenshot feature and our persistent labs in North America are working as intended.

This incident has been placed into monitoring until further notice.

The situation remains unchanged at the moment. The affected services remain limited to Persistent labs and lab screenshot functions out of the North America data center. Efforts to resolve the matter remain underway and more updates will follow.

The situation remains unchanged at the moment. The affected services remain limited to Persistent labs and lab screenshot functions out of the North America data center. Efforts to resolve the matter remain underway and more updates will follow.

There has been no change in the status of this incident, as we continue to seek the best possible solution. Affected services remain limited to persistent labs and lab screenshot capabilities out of our North America data center.

The investigation remains ongoing as we progress in our discovery. More updates will follow as news develop. Next update set for 1830 09/01/2023

We have identified issues with the screen capture function relating to this ongoing incident as we continue our investigation. Next update will be at 19:00 09/01/2023

We are continuing to work on a fix for this incident, we apologies for any inconvenience that this has caused. The next update will be posted at 19:00 09/01/2023.