What went wrong
For a brief duration, the websites www.practice-labs.com and act.practice-labs.com encountered a degraded performance causing slow page loads.
Who was impacted
Users attempting to access or navigate the platform during this period may have encountered a slow loading screen.
Why it went wrong
An ad-hoc SQL query caused rapid fragmentation on the user tables.
How did we fix it
Rebuilt primary key indexes as an immediate fix resulting in full operation in production
