ACI Learning - Notice history

All systems operational

100% - uptime
100% - uptime
100% - uptime

Intranet.practice-labs.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Lab RDP - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Azure Labs - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Cisco Labs - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Persistent Labs - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Internet Access - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Lab Availability - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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My Files - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Lab Reports - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Performance Labs - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Screenshots - Operational

100% - uptime

Data Center (ATL01) Internet - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Data Center (CDC01) Internet - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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100% - uptime

Assessment Items - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Exams - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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voucher.practice-labs.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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portal.practice-labs.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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api.practice-labs.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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store.practice-labs.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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act.practice-labs.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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api Reporting service - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
100% - uptime

myACI Learn - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
100% - uptime

app.acilearning.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
100% - uptime

Insights.acilearning.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
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Dec 2021

Infosec Learning

Operational

infoseclearning.com - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021

Third Party: Intercom → Intercom Web Application - Operational

Notice history

Dec 2021

No notices reported this month

Nov 2021

Scheduled Maintenance Thursday 25th Nov 0600-0800 UTC (Platform downtime)
  • Update
    November 25, 2021 at 8:56 AM
    Completed
    November 25, 2021 at 8:56 AM

    Maintenance has completed successfully.

  • Completed
    November 25, 2021 at 8:20 AM
    Completed
    November 25, 2021 at 8:20 AM

    Maintenance has completed been completed, we are testing all of our servers and looking to make them all available shortly.

  • In progress
    November 25, 2021 at 6:01 AM
    In progress
    November 25, 2021 at 6:01 AM

    Maintenance is now in progress.

  • Planned
    November 25, 2021 at 6:00 AM
    Planned
    November 25, 2021 at 6:00 AM

    Please be advised we are planning scheduled maintenance on this date and the platform will be unavailable for the outage. This outage is required to perform further essential network maintenance to the ULCC01 data centre which will impact access to the Practice Labs platform.

    During this outage, a maintenance page will be posted advising of the maintenance and no access will be available to the platform lab services.

    1 hour prior to the commencement of the maintenance all Lab services will be put into maintenance preventing access to further new lab requests. Existing learners will be notified prior to the 0600 start to prepare for being logged out of the platform.

Intranet degraded performance
  • Resolved
    Resolved

    We just resolved the issue, we will be closing this incident

  • Monitoring
    Monitoring

    We have implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating slowness. This will be updated every 30 minutes until we have a resolution in place.

Scheduled Maintenance Wednesday 17th Nov 0600-0800 UTC (Platform downtime)
  • Completed
    November 17, 2021 at 8:00 AM
    Completed
    November 17, 2021 at 8:00 AM

    Maintenance has completed, We are currently investigating Issues with the Intranet page slowness and will be creating a seperate incident for this.

  • In progress
    November 17, 2021 at 6:16 AM
    In progress
    November 17, 2021 at 6:16 AM

    Maintenance is now in progress.

  • Planned
    November 17, 2021 at 6:00 AM
    Planned
    November 17, 2021 at 6:00 AM

    Please be advised we are planning scheduled maintenance on this date and the platform will be unavailable for the outage. This outage is required to perform essential network maintenance to the ULCC01 data centre which will impact access to the Practice Labs platform.

    During this outage, a maintenance page will be posted advising of the maintenance and no access will be available to the platform lab services.

    1 hour prior to the commencement of the maintenance all Lab services will be put into maintenance preventing access to further new lab requests. Existing learners will be notified prior to the 0600 start to prepare for being logged out of the platform.

Dartford Lab availability issue
  • Resolved
    Resolved

    After monitoring this incident, we believe we can now set it as resolved.

  • Monitoring
    Monitoring

    We implemented a resolution to this issue and we are currently monitoring the result.

  • Investigating
    Investigating

    Please be advised that we are aware of and investigating an issue regarding lab availability for our Dartford site. This includes Cisco labs. We sincerely apologize for the disruption caused.

Dartford Lab availability issue
  • Resolved
    Resolved

    After monitoring this incident, we believe we can now set it as resolved.

  • Monitoring
    Monitoring

    We can confirm that the issue has now been resolved and it will be monitored while we investigate the cause.

  • Investigating
    Investigating

    Please be advised that we are aware of and investigating an issue regarding lab availability for our Dartford site. This includes Cisco labs. We sincerely apologize for the disruption caused

Oct 2021

Emergency maintenance works by our internet provider
  • Completed
    October 31, 2021 at 10:00 PM
    Completed
    October 31, 2021 at 10:00 PM

    Maintenance has completed successfully.

  • Planned
    October 31, 2021 at 10:00 PM
    Planned
    October 31, 2021 at 10:00 PM

    Our internet provider has informed us that emergency maintenance will be going on between 22:00 UTC to 23:59 UTC on Sunday 31st October 2021.

    Users may experience brief drops in connectivity during this window to our secondary site.
    This will affect Cisco labs and secondary site communications.

  • In progress
    October 31, 2021 at 10:00 PM
    In progress
    October 31, 2021 at 10:00 PM

    Maintenance is now in progress.

Emergency maintenance works by our internet provider
  • Planned
    October 28, 2021 at 9:00 PM
    Planned
    October 28, 2021 at 9:00 PM

    Our internet provider has informed us that emergency maintenance will be going on between 22:00 BST to 23:59 BST.

    Users may experience brief drops in connectivity during this window to our secondary site.
    This will affect Cisco labs and secondary site communications.

  • In progress
    October 28, 2021 at 9:00 PM
    In progress
    October 28, 2021 at 9:00 PM

    Maintenance is now in progress.

  • Completed
    October 28, 2021 at 9:00 PM
    Completed
    October 28, 2021 at 9:00 PM

    Maintenance has completed successfully.

Scheduled Maintenance - Thursday 28th of October between 0000 - 0600 (GMT +1)
  • Completed
    October 27, 2021 at 11:00 PM
    Completed
    October 27, 2021 at 11:00 PM

    Maintenance has completed successfully.

  • Planned
    October 27, 2021 at 11:00 PM
    Planned
    October 27, 2021 at 11:00 PM

    Please be aware that we have received a maintenance notification from our 3rd party network providers that they will be undergoing maintenance on Thursday 28th of October between 0000 - 0600 (GMT +1) The maintenance will effect connectivity to DRT01 hosted lab devices (identified in the lab Device menu bar). As we are unable to determine the exact time nor the exact duration of impact we will be keeping the DRT01 Data Centre online throughout the maintenance period with limited lab services running to prevent wide disruption. The major impacting lab types should connectivity be disrupted will be Cisco labs during this window.

  • In progress
    October 27, 2021 at 11:00 PM
    In progress
    October 27, 2021 at 11:00 PM

    Maintenance is now in progress.

Scheduled maintenance Oct, 27th 0600-0700 UTC / 0700-0800 BST / 0200-0300 ET
  • Completed
    October 27, 2021 at 6:16 AM
    Completed
    October 27, 2021 at 6:16 AM

    Maintenance has completed successfully.

  • In progress
    October 27, 2021 at 6:01 AM
    In progress
    October 27, 2021 at 6:01 AM

    Maintenance is now in progress. Will update when once the work has been completed.

  • Planned
    October 27, 2021 at 6:00 AM
    Planned
    October 27, 2021 at 6:00 AM

    Please be advised that we will be performing software updates to the Practice Labs platform during this window. The change will incur a brief 1-2 minute outage to the website, however existing customers logged into the platform should not be affected.

    A browser refresh is advised should you encounter an interruption in between this time.

    This is a software patch only and no hardware changes are being applied.

Scheduled ULCC Data Centre UPS Maintenance (Informational Only) - Tuesday 26th October 0600-0900 UTC
  • Completed
    October 26, 2021 at 6:00 AM
    Completed
    October 26, 2021 at 6:00 AM

    Maintenance has completed successfully.

  • Planned
    October 26, 2021 at 6:00 AM
    Planned
    October 26, 2021 at 6:00 AM

    We have been made aware of 3rd Party UPS Maintenance occuring in our ULCC Data Centre on 26th October between 0600 and 0900 UTC. Only one UPS will be serviced at a time, but in the unlikely event an external power failure were to occur during this time some power supplies may be at risk of power loss.

    This is a standard maintenance routine and we do not envisage any platform disruption. This is an informational message only and no customer action is required.

  • In progress
    October 26, 2021 at 6:00 AM
    In progress
    October 26, 2021 at 6:00 AM

    Maintenance is now in progress.

Oct 2021 to Dec 2021

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Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status