ACI Learning - Notice history

myACI Learn experiencing partial outage

95% - uptime

myACI Learn - Partial outage

95% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 85.94%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024
100% - uptime

lab.infoseclearning.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024
100% - uptime
100% - uptime
100% - uptime

Intranet.practice-labs.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Lab RDP - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Azure Labs - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Cisco Labs - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Persistent Labs - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Internet Access - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Lab Availability - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

My Files - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Lab Reports - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Performance Labs - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Screenshots - Operational

100% - uptime

Data Center (ATL01) Internet - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Data Center (CDC01) Internet - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024
100% - uptime

Assessment Items - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Exams - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

voucher.practice-labs.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

portal.practice-labs.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

api.practice-labs.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

store.practice-labs.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

act.practice-labs.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

api Reporting service - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024
100% - uptime

Insights.acilearning.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024
100% - uptime

app.acilearning.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

Previous page

Next page

Oct 2024
Nov 2024
Dec 2024

Third Party: Intercom → Intercom Web Application - Operational

Third Party: Platform.sh → USA-4 (East 1) (us-4.platform.sh) - Operational

Notice history

Dec 2024

MYACI - Reporting issues
  • Investigating
    Investigating

    We are aware of the issues affecting report usage and downloads on the platform. Our engineers are working diligently to resolve them as quickly as possible.

MYACI - Scheduled Maintenance - 5th December 2024 13:00 - 15:00 UTC (Platform downtime)
  • Completed
    December 06, 2024 at 2:26 PM
    Completed
    December 06, 2024 at 2:26 PM

    Maintenance has been completed. If you experience any issues, please contact your organization administrator, ACI Learning Support, or your ACI Learning account manager.

  • Update
    December 05, 2024 at 9:40 PM
    In progress
    December 05, 2024 at 9:40 PM

    Maintenance is still in progress. We are aware of some downtime taking place across some pages and features as we implement changes and perform maintenance. 

  • Update
    December 05, 2024 at 4:53 PM
    In progress
    December 05, 2024 at 4:53 PM

    Maintenance is still in progress, no further downtime expected but we will keep this maintenance window open until it has been fully completed.

  • In progress
    December 05, 2024 at 1:00 PM
    In progress
    December 05, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    December 05, 2024 at 1:00 PM
    Planned
    December 05, 2024 at 1:00 PM

    Skills.myaci.acilearning.com
    Analytics.myaci.acilearning.com
    Please be advised we are planning scheduled maintenance on this date and the platform will be unavailable between 13:00 - 15:00 UTC.

    This is required to perform platform changes and maintenance.

Nov 2024

No notices reported this month

Oct 2024

Emergency Maintenance in ATL - 11th October 2024 10:45 - 11:45 UTC
  • Completed
    October 11, 2024 at 10:45 AM
    Completed
    October 11, 2024 at 10:45 AM

    Please be advised we are planning scheduled maintenance on this time where we will be failing over firewalls between 10:45 - 11:45 UTC.

Minor issue affecting some of our Atlanta Lab Servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix to address the connectivity issue affecting some of our Lab servers. All impacted servers have been restored to the pool, and we will continue to monitor the situation closely. An update will be provided tomorrow, Monday, October 7th.

  • Investigating
    Investigating

    We are currently investigating issue in our Atlanta Data Center which is affecting the connectivity to some of our Lab servers.

Oct 2024 to Dec 2024

Next

Contact

Telephone: UK: +44 203 588 7250 (9am-10pm) | US: +1 612 200 0993 (4am-5pm EST)

Email: support@acilearning.com (24x7)

Service Status Detail: Website Status | Data Center Internet Status | Data Center RDP Status