Websites
100.0% uptime

www

100.0% uptime
Apr 2024 · 99.99%May · 100.0%Jun · 100.0%
Apr 202499.99% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

voucher

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

portal

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

api

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

store

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

act

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
betareports (Data Warehouse)
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
api Reporting service
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

Insights

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Lab Services
100.0% uptime
Intranet
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Lab RDP Services
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Azure Labs
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Cisco Labs
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

Persistent Labs

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Internet Access
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Lab Availability
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
My Files
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Lab Reports
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Performance Labs
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Screenshots
Operational
Communications
99.99% uptime
Telephony
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Email Notifications
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

Data Center (ATL01) Internet

99.95% uptime
Apr 2024 · 100.0%May · 99.85%Jun · 100.0%
Apr 2024100.0% uptime
May 202499.85% uptime
Jun 2024100.0% uptime

Data Center (CDC01) Internet

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Lab Content
100.0% uptime
Assessment Items
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Exams
100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime
Third Party: Intercom → Intercom Web Application
Operational

Notice history

Jun 2024

Degraded www.practice-labs.com performance
  • Resolved
    Resolved

    www.practice-labs.com and act.practice-labs.com platforms continue to remain operational. Status updated from Monitoring to Resolved.

  • Monitoring
    Monitoring

    We experienced a brief period of service degradation with www.practice-labs.com and act.practice-labs.com platforms, but everything now appears to be functioning properly. We will continue to monitor the situation closely.

May 2024

Degraded www.practice-labs.com performance
  • Resolved
    Resolved

    What went wrong
    For a brief duration, the websites www.practice-labs.com and act.practice-labs.com encountered a degraded performance causing slow page loads.

    Who was impacted
    Users attempting to access or navigate the platform during this period may have encountered a slow loading screen.

    Why it went wrong
    An ad-hoc SQL query caused rapid fragmentation on the user tables.

    How did we fix it
    Rebuilt primary key indexes as an immediate fix resulting in full operation in production

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue where we are seeing degraded performance when attempting to use www.practice-labs.com and act.practice-labs.com platforms. We are continuing to monitor the performance.

Apr 2024

WWW Website inaccessible
  • Resolved
    Resolved

    What went wrong
    For a brief duration, the websites www.practice-labs.com and auth.practice-labs.com were unreachable.

    Who was impacted
    - Users refreshing the page during the period where the server was offline would have encountered a “504 Gateway Time-out” error.
    - Users attempting to access or navigate the platform during this period may have encountered a “504 Gateway Time-out” error.

    Why it went wrong
    One of our webservers, which hosts www.practice-labs.com & auth.practice-labs.com was inadvertently rebooted by one of our engineers.

    How did we fix it
    Upon the initiation of the reboot cycle, we promptly accessed the server console to verify the successful completion of the reboot process.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2024 to Jun 2024