ACI Learning - Notice history

100% - uptime
100% - uptime
100% - uptime

Intranet.practice-labs.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Lab RDP - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Azure Labs - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Cisco Labs - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Persistent Labs - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Internet Access - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Lab Availability - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

My Files - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Lab Reports - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Performance Labs - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Screenshots - Operational

100% - uptime

Data Center (ATL01) Internet - Operational

100% - uptime
May 2024 · 99.85%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Data Center (CDC01) Internet - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024
100% - uptime

Assessment Items - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Exams - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

voucher.practice-labs.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

portal.practice-labs.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

api.practice-labs.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

store.practice-labs.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

act.practice-labs.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

api Reporting service - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024
100% - uptime

Insights.acilearning.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024
100% - uptime

app.acilearning.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024
100% - uptime

myACI Learn - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024
100% - uptime

infoseclearning.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Third Party: Intercom → Intercom Web Application - Operational

Notice history

Jul 2024

Degraded www.practice-labs.com performance
  • Resolved
    Resolved

    What went wrong
    Users were receiving intermittent timeout issues whilst using the Practice Labs platform before ultimately being unable to login or access the platform.
    Who was impacted
    During this outage many users who were logged into the Practice Labs platform may have encountered intermittent timeouts followed by a platform outage.
    Why it went wrong
    We encountered a database index corruption on one of the core tables, slowing traffic down to the point of application queries reaching their timeout limits.
    How did we fix it
    We validated there were no other corruptions throughout the database, rolled back incomplete data, and rebuilt the affected tables indexes.
    The following morning we scheduled emergency maintenance to take the database offline to perform some rigorous maintenance work in an effort to strengthen the platform against this kind of incident in the future.

  • Monitoring
    Update

    We are continuing to monitor the platform and will be performing Emergency Scheduled Maintenance:
    Emergency Scheduled Maintenance - 14th July 2024 06:00 - 08:00 UTC (Platform downtime) - Maintenance details - ACI Learning - Status
    To resolve the degraded performance of the api reporting.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the results. Initial tests indicate that the platform is functioning as expected, though API reporting will be degraded.

  • Investigating
    Investigating

    We are currently investigating this incident where users may experience long page load times.

Jun 2024

Degraded www.practice-labs.com performance
  • Resolved
    Resolved

    www.practice-labs.com and act.practice-labs.com platforms continue to remain operational. Status updated from Monitoring to Resolved.

  • Monitoring
    Monitoring

    We experienced a brief period of service degradation with www.practice-labs.com and act.practice-labs.com platforms, but everything now appears to be functioning properly. We will continue to monitor the situation closely.

May 2024

Degraded www.practice-labs.com performance
  • Resolved
    Resolved

    What went wrong
    For a brief duration, the websites www.practice-labs.com and act.practice-labs.com encountered a degraded performance causing slow page loads.

    Who was impacted
    Users attempting to access or navigate the platform during this period may have encountered a slow loading screen.

    Why it went wrong
    An ad-hoc SQL query caused rapid fragmentation on the user tables.

    How did we fix it
    Rebuilt primary key indexes as an immediate fix resulting in full operation in production

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue where we are seeing degraded performance when attempting to use www.practice-labs.com and act.practice-labs.com platforms. We are continuing to monitor the performance.

May 2024 to Jul 2024

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